Insurance and Payments
Accepted Insurances
What you should know prior to treatment
Aspen Valley Wellness is in-network with a variety of insurance plans. As a courtesy, our staff will contact your insurance provider to verify your benefits prior to treatment whenever possible.
Please note that verification of benefits is not a guarantee of payment. Each client is responsible for understanding the details of their insurance coverage, including deductibles, copayments, coinsurance, visit limitations, authorization requirements, and exclusions.
Insurance plans vary widely, and some services or diagnoses may not be covered under your policy. Any portion of services not paid by your insurance company remains your financial responsibility.
Out-of-Network Benefits or Self-Pay
If your insurance plan is not listed above, you may still be able to receive services if your insurance plan includes “out-of-network” benefits. Coverage and reimbursement amounts vary by individual insurance plan.
For clients who do not have insurance coverage, choose not to use insurance benefits, or are receiving services that are not covered by insurance, self-pay options are available.
If you have any questions about insurance coverage or our self-pay rates, please contact our Orem office at 801-224-1103 or our Draper office at 801-390-0969.
Third-Party Payment Options
Aspen Valley Wellness can work with approved third-party payers, including family members, ecclesiastical leaders, or other authorized individuals who have agreed to pay for services on a client’s behalf.
Clients must complete the appropriate authorization and release forms before information can be shared with a third-party payer.
If a third-party payer does not fulfill payment obligations, the client remains responsible for any outstanding balance.
Payment Policy
Payment is due at the beginning of each appointment.
We accept:
- Cash
- Checks
- Credit and debit cards (A 3% surcharge applies to credit card transactions)
- HSA and FSA cards
With your approval, we keep card information securely on file and automatically bill your card after your session.
Upon request, we will arrange a payment plan if you are unable to pay in full at the time of the appointment. All outstanding bills will be automatically charged to the card on file.
Accounts that remain unpaid for more than 90 days and do not have an approved payment arrangement may be referred to a collections agency. A balance maintenance fee of $25 per month may be added to delinquent accounts. Clients are responsible for all collection costs, attorney fees, interest, and related expenses permitted by law.
Cancelation Policy
We require a 48-hour notice for canceling and rescheduling appointments. If appointments are not canceled or rescheduled before 48 hours, you will be charged $150 for an intake appointment or $120 for regular therapy appointments.
While we offer text messages and email reminders, failing to receive them or read them does not waive your responsibility for your appointment time and you will be responsible for the entire session fee.
If you have questions regarding any of our policies, please contact our office prior to your appointment.